IT Support

  • Job Tracking ID: 512228-549993
  • Job Location: Columbia, MD
  • Job Level: Mid Career (2+ years)
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: November 28, 2016
  • Years of Experience: Up to 2 Years
  • Starting Date: October 11, 2016

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Job Description:

JOB SUMMARY: Responsible for supporting the existing infrastructure.


  • Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN).
  • Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
  • Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
  • Performs software and application installation/upgrades.
  • Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
  • Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
  • Assists personnel of other departments as a computer resource.
  • Recommends systems modifications to reduce user problems;
  • Trains users on network operation;
  • Provides problem monitoring and tracking and ensure unresolved IT problems are added to the work backlog.
  • Monitor and track the status of all problems until resolution using In House IT Support Ticketing System
  • Manages on-site repairs and maintenance of personal and laptop computers, anti-virus SW, wireless technology, and MS applications;
  • Conduct hardware and software inventory database maintenance and reporting
  • Configure:
    • Entry level desktop hardware/software
    • Email accounts
    • LAN access problems
    • Basic network cabling knowledge

Experience and Skills:


* Some help desk experience.

  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure and maintain personal computers, networks and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Ability to learn and support systems and applications.

Type or Copy/Paste Requirements here